borwicjh's blog
The OGC is removing the ITIL v2 certifications. I got an email through Loyalist about it. Here's the specific timeline:
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In the September/October 2009 issue of "The Forum" e-newsletter from itSMF, Reginald Lo from Third Sky writes about "Techniques for Understanding what the Customer Values in a Service." This article rehashes content from Service Strategy, but for me it's a helpful reminder of this three-part statement: (name of service) PROVIDES VALUE TO THE CUSTOMER WHEN (outcome supported) WITHOUT (constraint) Individual site contributors are solely responsible for the content of this web site.
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We're conducting our fall ITIL foundations training today through Thursday. Today we covered the core concepts, the Service Lifecycle, Organizing for Service Management, and Service Strategy. Tomorrow's an even bigger day, with Service Design, Service Transition, and Service Operation! Individual site contributors are solely responsible for the content of this web site.
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Wednesday's webinar is at http://www.brighttalk.com/webcasts/6666/attend. Participants included IT staff from Clemson, Emory, Georgia State and California State - Fresno. Individual site contributors are solely responsible for the content of this web site.
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"Capacity management" seems to be overlooked in ITIL implementations--capacity management gets pushed way down the implementation plan, or is seen mainly as an input to event management (for alerts about disk filling up) and service level management (for making promises to users about what capacity will be available). Individual site contributors are solely responsible for the content of this web site.
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There are several videos from Charles Sturt University in Australia on YouTube about ITIL. See them via this YouTube search. Individual site contributors are solely responsible for the content of this web site.
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A couple of weeks ago at the itSMF USA Higher Education SIG group on LinkedIn, I created a discussion topic: Creating an IT StrategyAt the itSMF Fusion 2009 conference, I heard three different talks that related to creating an IT Strategy: To over-simplify, a common thread between these three talks was that an IT strategic plan can become a communications tool for IT and the business, so that everyone understands where IT is going. Does your University currently have an IT strategic plan? If so, how did you create it and how do you maintain it? Can you share it or link to it? If your University does not have a plan, what are you doing to develop an IT strategic plan? How does your IT department communicate its vision with the rest of the University?
Here's a summary of the responses: Individual site contributors are solely responsible for the content of this web site.
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Our student worker went through our (physical) library and updated our LibraryThing account. If you're interested, see our list of books! Individual site contributors are solely responsible for the content of this web site.
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Well, itSMF Fusion 2009 is over. The only one I'd been to previously was itSMFusion 2007 in Charlotte, NC. (If you're interested, see blog entries from 2007 and from 2009.) I went to the academic forum for the first time, as well as the conference proper. First off, Gaylord Hotels are BIG!! Check out this movie from ServiceSphere: Individual site contributors are solely responsible for the content of this web site.
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Well, itSMFusion 2009 is over! Here are my write-ups. See also my write-ups from day one. Day two
Day three
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