If you're going to itSMF USA Fusion 2008, they're holding the "3rd annual itSMF-USA Academic Forum" on the Saturday and Sunday before the conference begins.

IT Service Management depends heavily on the effective operation of project management and business analysis. Hopefully on the site we will be talking about project management and business analysis--at least enough so that Universities can get pointers on how to become more effective at project management and requirements gathering.

"Slideshare" is a web site that lets people share slide presentations with one another. Recently the "Better Projects" blog linked to two Slideshare presentations, about Scrum and about the BABOK (Business Analyst Body of Knowledge) v2.

One of the ways I try to keep up with what's going on with ITIL is by using a "Google alert". Whenever the term "ITIL" is used in a prominent web page or blog, the the page gets put in an email that I receive each day. That's where this video came from, which is now on the ITIL page. This guy is summarizing what he learned at his ITIL v3 Foundations class.

I just added links to a few EDUCAUSE presentations on ITIL and change management, and also linked to a few Universities' service catalogs.

Last October, HP hosted a talk on improving change management. It looks like the talk was actually made by Evergreen Systems. Some of the key points include...

We are attempting to create a Technorati Profile. Right now we are ranked 3,900,162--maybe our rank should be considered a KPI! :-)

OK; our "ITSM Book" is starting to take shape. Thanks to Shawn, our student worker, we now have a Drupal website set up to help Universities talk with one another about IT Best Practices! If you're interested, you can see the (beginnings of) content that we've already got up! So far we've created...