Are you interested in Wake Forest University's ITIL v3 Foundations training?
Only individuals can be "ITIL certified." If your University would like to be certified as an "IT Service Management" shop, ISO 20000 is probably the most appropriate certification.
There are two different sets of certifications: ITIL v2 and ITIL v3. Both these sets of certifications are given by EXIN (primary for US) and ISEB.
In the US, EXIN then has several agencies, such as Prometric, that are allowed to administer the certification exams. Some certifications require in-person contact hours; others can be taken "cold" as an exam, with no mandatory training hours. In other words, you can take the ITIL foundations exam just by registering through Prometric, going to a Prometric testing center, and taking the test.
ITIL v2's certifications include
ITIL v3's certifications include
The two biggest "ITIL implementation" expenses are typically tool implementation and training.
Have you heard the "ITIL" buzz word and want to know more? Are you interested in ITIL and how it could benefit your organization?
If you answered "yes" ... then today is your lucky day! You are invited to participate in one of the upcoming ITIL v3 Foundations courses that Wake Forest University will offer.
The course will introduce the five ITIL v3 lifecycle books: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. It will culminate in the ITIL Foundations exam, an exam with 95% pass rate for people who have gone through the training.
If you would like to read more about the exam, you can see information and a syllabus at the EXIN web site. The course will result in a shared vocabulary to describe your services amongst your colleagues.
Groups are welcome to attend. The class will also enable you to identify some service management "best practices" that might be helpful in making your IT services better… and your lives easier.
Class attendees must qualify for an academic discount by being staff, faculty, or students at a higher education institution.
Daily Class Time: 8:30 AM-5 PM
Fee: $600 per person (academic institution representative discount)
Location: Wake Forest University (specific location to follow)
If you are interested in lodging, please see the University's conference hotel information. The Clarion Collection Hotel is particularly close to the Corporate Center.
Wake Forest University Information Systems welcomes your visit. Please contact Kriss Dinkins at dinkinrk@wfu.edu to learn more about visiting us.
This is esoteric knowledge, only for people interested in how an organization can offer its own ITIL training.
Usually, if an organization wants to hold an ITIL training class, they will get on-site trainers to come train the organization. This page does not address how to get an on-site trainer. This page describes how an organization can actually offer ITIL training itself.
This is not about an organization becoming ITIL "certified." Organizations cannot become certified in ITIL--the closest thing to an organizational ITIL certification is passing an ISO 20000 review.
Someone (I'm not sure who, but perhaps the ITIL Qualification Board) sets a very small list of ITIL "Examination Institutes." One of these Examination Institutes is a company called "Loyalist Certification Services." Loyalist is one of the North American Examination Institutes.
Loyalist Certification Services in turn creates "Accredited Training Organizations (ATOs)," "Accredited Trainers (ATs)," and approves "Accredited Training Associates (ATAs)" that are attached to ATOs. This accreditation includes a list of classes that each organization can offer.
Loyalist also certifies ITIL training materials--any slides used in an accredited training class are reviewed and approved by an Examination Institute.