Universities that have implemented ITIL or ITSM

To our knowledge there has not been a comprehensive survey performed on Universities that have an active ITSM program. Here is a list of the Universities we know to have implemented ITSM--leave a comment on this page if you know of others!

• California State University-Sacramento
• Deakin University (Australia)
• Duke
• Georgia Tech
• Harvard University
• Marquette University
• Michigan State University
• Notre Dame
• NYU
• Purdue University
• UNC-Chapel Hill
• University of Kansas
• University of Miami (Ohio)
• University of Minnesota
• University of Pennsylvania
• Saint Louis University
• Wake Forest University
• Yale University

University IT Departments and their Organization Charts

ACC

Boston College 

Department: http://www.bc.edu/offices/its/

Org. Chart: http://www.bc.edu/offices/its/departments/organization.html

Clemson University

Department: http://www.clemson.edu/ccit/

Org. Chart: http://www.clemson.edu/ccit/ea/Visio-EAOrgChart_Univ_MS_200801120.pdf

Duke University

Department: http://www.oit.duke.edu/

Org. Chart: http://www.oit.duke.edu/about/org_charts/index.php

Florida State University

Department: http://cci.fsu.edu/Help_Desk/

Georgia Tech

Department: http://www.oit.gatech.edu/home/index.cfm

Org. Chart: http://www.oit.gatech.edu/inside_oit/organizational_chart/overview.cfm

North Carolina State University

Department: http://oit.ncsu.edu/

Org. Chart: http://oit.ncsu.edu/n/oit-org-chart

University of Maryland

Department: http://www.oit.umd.edu/

Org. Chart: http://www.oit.umd.edu/images/orgcharts/OIT_org.pdf

University of Miami

Department: http://www6.miami.edu/information-technology/

University of North Carolina at Chapel Hill

Department: http://its.unc.edu/

Org. Chart: http://its.unc.edu/Finance/itsorgcharts/index.htm

University of Virginia

Department: http://www.itc.virginia.edu/

Org chart: available by contacting itc-hrofc@virginia.edu

Virginia Tech

Department: http://www.it.vt.edu/

Org. Chart: http://www.it.vt.edu/administration/organization.html

Wake Forest University

Department: http://www.wakeforest.edu/technology/

Org. Chart: http://www.wfu.edu/is/about/staff/orgchart_files/orgchart_frames.htm

 

EDUCAUSE SE SCHOOLS

Georgia State University

Department: http://www.gsu.edu/ist/index.html

Org. Chart: may be able to be obtained by calling the IS&T director at 404-413-4510.

University of Alabama

Department: http://oit.ua.edu/

Org. Chart: http://www.its.iastate.edu/about/organization.html

University of Florida

Department: http://www.it.ufl.edu/

University of Memphis

Department: http://itd.memphis.edu/

Org. Chart: http://www.memphis.edu/itd/about/orgchart2009.pdf

University of Richmond

Department: http://is.richmond.edu/

Org. Chart: http://is.richmond.edu/about/org/orgchart.pdf

University of South Carolina

Department: http://www.uts.sc.edu/

Org. Chart: http://www.uts.sc.edu/Administration/uts_organizational.pdf

 

MABUG SCHOOLS

Delaware Technical Community College

Department: http://www.dtcc.edu/techinfo/

Lander University

Department: http://www.lander.edu/its/

Longwood University

Department: http://www.longwood.edu/sss/

Org. Chart: can be found in the "About Us" tab on the left side of the screen.

Old Dominion University

Department: http://www.vatpdc.com/

University of Maryland, Baltimore

Department: http://www.umaryland.edu/cits/

Org. Chart: http://www.umaryland.edu/cits/orgchart.html

University of Tennessee, Knoxville

Department: http://oit.utk.edu/

Org. Chart: http://oit.utk.edu/ITOrgChart.pdf

Virginia Commonwealth University

Department: http://www.isy.vcu.edu/isy/index.jsp

 

UNC SCHOOLS

Appalachian State University

Department: http://www.its.appstate.edu/

East Carolina University

Department: http://www.ecu.edu/itcs/

Elizabeth City State University

Department: http://www.ecsu.edu/administration/it/index.cfm

Fayetteville State University

Department: http://www.uncfsu.edu/itts/

Org. Chart: https://www.uncfsu.edu/itts/PDF/ittsOrgChart0408.pdf

NC Agricultural and Technical State University 

Department: http://www.ncat.edu/~cit/

Org. Chart: http://www.ncat.edu/administration/ncat-org.pdf

NC Cental University

Department: http://www.nccu.edu/Faculty%20and%20Staff/Information%20Technology%20Services/index.cfm

NC School of the Arts

Deaprtment: http://www.uncsa.edu/informationtechnologies/

NC State University

Department: http://oit.ncsu.edu/

Org. Chart: http://www.cvm.ncsu.edu/cvmadmin/selfstudy/documents/Appendices.pdf on page 17.

UNC Asheville

Department: http://www.unca.edu/compcenter/

Information on the organization of the IT department can be found at http://www.unca.edu/its/itflex/itflex.htm

UNC Charlotte

Department: http://www.its.uncc.edu/home/

Org. Chart: http://www.its.uncc.edu/home/departments/ITS_Org_Chart.pdf

UNC Greensboro

Department: http://its.uncg.edu/

Org. Chart: http://its.uncg.edu/Organization_Charts/InformationTechnologyServices.pdf

UNC Pembroke

Department: http://www.uncp.edu/business/ait/

UNC Wilmington

Department: http://www.uncwil.edu/itsd/index.html

Western Carolina University

Department: http://www.wcu.edu/it/

Winston-Salem State University

Department: http://www.wssu.edu/WSSU/About/Administration/Information+Resources/