IT Service Management

"IT Service Management" is a term to describe "best practice," process-centric views of Information Technology. Frameworks such as ITIL and ISO 20000 provide guidance on how IT departments can implement best practices.

This web site exists to help Universities interpret these best practices, and to help Universities learn from one anothers' experience in implementing IT Service Management best practices.

Videos, Photos, and Presentations

Contacts and Resources

University ITSM Information

• Queensland University of Technology's ITSM Support Project Information
• Cardiff University's ITSM Information
• LinkedIn answer about ITSM in a University environment

Vendors and User Groups

• Pink Elephant's podcast
• itSMF International
• itSMF USA; organizations can join for $750/yr (as of June 2008). Also look for itSMF USA's Local Interest Groups (LIGs)!
  • Back issues of itSMF USA's "The Forum"