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Home » Information Technology Service Management (ITSM) The University IT Community Brigham Young University - University taps ITIL to build open source CMDB (Network World article) Harvard FAS (Faculty of Arts & Sciences) IT - Service Catalog Michigan State University - ITIL Comes to MSU New York University - ITIL at New York University: A Framework for Excellence (Educause presentation) Purdue University - Enterprise Value: IT Service Management with ITIL presentation University of California at Santa Cruz (UCSC) - Service Catalog, Maintenance Calendar, Service Level Agreements. University of Canterbury, New Zealand - www.it.canterbury.ac.nz/department/itil documents their transition to ITIL University of Kansas - Service Catalog. University of Pennsylvania - University of Pennsylvania builds ITIL from the ground up (TechTarget article) and The Critical Role of ITIL Methodology in the 7x24 Environment (PowerPoint presentation) University of Sydney, Australia- Reinvesting the IT Dollar: From Fire Fighting to Strategic Services (Educause presentation) Universities that have implemented ITIL or ITSM University IT Departments and their Organization Charts ‹ Writing procedures up Universities that have implemented ITIL or ITSM › Printer-friendly version Add new comment

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