Predecessors/Before You Begin

Change management is defined in ITIL, COBIT, and other guides. These frameworks can provide a context for understanding change management.

Change Management

Change management is a prerequisite for many of the ITIL processes. Change management allows other processes, such as configuration management and IT Service Continuity Management, to update their records as production changes.

University-specific risks

The "business case" for change management cannot be made as easily in terms of costs, or return on investment. University IT departments must know what they want before they can justify pursuing change management.

Videos, Photos, and Presentations

• Down with Downtime--Gene Kim from Tripwire talks about the importance of change management.

Contacts and Resources

EDUCAUSE Presentations

• Improving IT Governance Through Formal Change Management

Further Information

• Change Management Do's and Don'ts
• Cisco white paper on Change Management