Service Level Management

Service Level Management ties what IT is providing to what the University needs. Service Level Management prevents IT from offering "esoteric" services, and assists the University in understanding what is practical.

Contacts and Resources

Please see the Service Level Agreement template, attached to this page. "FV2" is the most recent version, and assumes your organization also has a "Global Service Level Agreement" that covers generic service levels for all services.

• Duke OIT's SLAs and OLAs page, with sample templates, instructions, and process models