Cross-posted to http://www.educause.edu/blog/borwick/SummaryAConversationwithJoelHa/173006. Joel Hartman followed up on his keynote in "A Conversation with Joel Hartman." He uses "smart mobs" of cross-functional staff to make recommendations. These people might prepare a recommendation, but then talk about it, and the resulting discussed recommendation could be quite different. It took 20 people twelve months to agree on how to proceed with their portal. Transform IT from being a cost to being an investment. Infrastructure has to be solid for anything else to function. Once your infrastructure is working, develop the core apps such as email and library systems, then build on top of this platform your strategic applications e.g. your ERP system. At the University of Central Florida, the ERP system and the course management system are two strategic applications. When the programmers couldn't keep up with modification requests, the University was ready for an ERP system. Otherwise the underlying setup would be bad and programmers could never catch up. On-line learning is the #1 source of growth at the University of Central Florida. This helps explain IT's value to the University. Positive change is when individuals are better than they otherwise would be. Empowerment is key. Joel Hartman meets individually with all deans, vice-presidents, and the president at least once a year. He asks them for a grade from 1-10 and asks how they could improve if the grade is not a 10. He also meets with the President, CFO, and Provost at least once a quarter to get a mandate on IT's strategy. One of his favorite leadership books is "the Fifth Discipline." At his organization the CIO is a form of a venture capitalist. Individual site contributors are solely responsible for the content of this web site.
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