University ITSM

Well, itSMFusion 2009 is over!  Here are my write-ups.  See also my write-ups from day one.

Day two

• (Kirk Weisler gave a keynote about being "positively contagious," which I didn't write up)
• itSMF Fusion 2009: IT Strategy--the Key to Getting Executive Support
• (I went to part of a good presentation about OLAs but had to step out)
• itSMF Fusion 2009: Release & Deployment Management: What the Books Didn't Tell You
• itSMF Fusion 2009: CSI--Just Click Your Heels and Sprinkle Pixy Dust... Right?

Day three

• itSMF Fusion 2009: Planning Business Manager and Customer ITIL Induction
• itSMF Fusion 2009: Roadmapping Service Management Success