Wednesday's webinar is at http://www.brighttalk.com/webcasts/6666/attend. Participants included IT staff from Clemson, Emory, Georgia State and California State - Fresno. During an itSMF webinar today Georgia State University participants talked about associating costs with services. They have a case study titled "How budgeting and product/service costing improved relationships between IT and its clients" at http://www.ndma.com/resources/docs/Case_Study_GSU.pdf. A statement in the beginning of the case study hits home: Campus departments "... saw us as a budgetary black hole. They didn't trust us, and honestly believed we were inefficient and should have been giving them a lot more services." Also in this webinar Karen at Emory talks about how a Service Catalog review, and resulting service consolidation or decommissioning, will save them over $1 million in the next few years. One major savings point is replacing Remedy with Service-now, a SaaS solution that they predict will save them around $635,000 over a five year period. (See webinar slides 7-8.) Toward the end of the webinar Karen talks about specific services their proposed cuts will impact.
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