We're conducting our fall ITIL foundations training today through Thursday. Today we covered the core concepts, the Service Lifecycle, Organizing for Service Management, and Service Strategy. Tomorrow's an even bigger day, with Service Design, Service Transition, and Service Operation!
I teach the ITIL foundations training course for a couple of reasons: to help our department develop its IT Service Management capabilities, to help the higher education community meet one another and learn from one another, and (last but not necessarily least) so that I don't forget all my ITIL knowledge!
If you're interested, our next training class will be February 2-4. We need at least 8 students enrolled to be able to offer the class.
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