University ITSM

Cross-posted to http://www.educause.edu/blog/borwick/SummaryDevelopingStaffPosition/173074.

Zane Phipps and Matthew Silverman from George Mason University gave this presentation on "Developing Staff Position Descriptions from an Organizational Perspective."

Cross-posted to http://www.educause.edu/blog/borwick/SummaryDefendingtheITBudget/173073.

J. L. Albert, James Amann, and Mary Jane Casto from Georgia State University gave this presentation, "Defending the IT Budget."

Georgia State University is doing a lot of cool things. They also presented on project prioritization Monday.

Cross-posted to http://www.educause.edu/blog/borwick/SummaryRibbonsintheSkyACustome/173072.

Julie Leary and Amy Martin from Towson University gave this presentation, "Ribbons in the Sky: A Customer-Focused Approach to Implementing Change."

Cross-posted to http://www.educause.edu/blog/borwick/SummaryOutsourcingEMailandOthe/173071.

Kyle Johnson from Guilford College and Charles Slack from Norfolk State University gave this presentation on "Outsourcing Email and Other Applications."

Jim and I will be giving our second EDUCAUSE Southeast Regional Conference presentation tomorrow, on Creating a Change Advisory Board. Our presentation materials are posted on EDUCAUSE and are also below.

Cross-posted to http://www.educause.edu/blog/borwick/SummaryProjectPrioritizationMa/173007.

Randall Alberts, head of the Project Management Office at Georgia State University, gave a presentation called "Project Prioritization Made Easy."

Their organization has 185 IT employees and 3 project managers including Randall. These three support project management in IT but do not manage all projects.

Cross-posted to http://www.educause.edu/blog/borwick/SummaryAConversationwithJoelHa/173006.

Joel Hartman followed up on his keynote in "A Conversation with Joel Hartman."

Cross-posted to http://www.educause.edu/blog/borwick/SummaryLeadershipTheKeytoaSust/173005.

Joel Hartman of the University of Central Florida gave the conference keynote.

IT's sustainability issues are a microcosm of humanity's sustainability issues. Where will the human race be in the future? How do we ensure we don't continue to grow beyond our means?

Cross-posted to http://www.educause.edu/blog/borwick/SummaryIdentityManagementIsCom/173004.

John Ellis, Heather Mugg, and Jesse Foley from Emory led this pre-conference workshop. Around 8-12 people attended.

Higher education has particular issues with identity management, because one person can play so many roles, e.g. an undergraduate student who then goes to med school, becomes a resident.

Jim Love and I will be presenting at EDUCAUSE's Southeast Regional Conference 2009 tomorrow. Our presentation is entitled "Sustainable Governance: Transforming from an Oral to a Written Culture." Our presentation materials will be available via EDUCAUSE's site, and they are also below.