On Wednesday, February 4, 2009, the ITSMf USA Higher Education Special Interest Group held its first event on the campus of UC Santa Cruz. We attended the event online. Although we were not physically in attendance, I thought it was noteworthy that we attended the very first meeting of this SIG. Many of groups representing best practices have been around for decades. It is exciting to say that we took part in the initial event of a SIG that has the potential to transform the use of information technology in higher education.

Below are notes from today's itSMF USA Higher Education SIG round table conversation.

The itSMF USA Higher Education SIG is holding its first meeting today. We are attending virtually.

David Cannon, one of the authors of Service Operation, presented on "ITSM on a Shoestring."

He talked about how IT cost cutting can be misdirected, such as how IT shops are now running into "virtualization sprawl" from virtualizing servers for immediate cost without considering the longer-term costs of managing virtual machines' configuration.

The Higher Education SIG of itSMF USA has announced a meeting for February 4, 2009.

Their web site says the meeting will be held at UC Santa Cruz, and will be available on-line.

ITSMf USA has a Special Interest Group devoted to Higher Education. You can join the group by visiting their website and submitting an email request.

Go to http://www.itsmfusa.org/higher-education-sig for more information or to join.

The ITSMF USA site mentions that the Higher Education Special Interest Group plans to have its first public meeting in early 2009.

I just found out about AIS, the Association for Information Systems. AIS is geared towards researchers and faculty members interested in Information Systems.

AIS has a Special Interest Group (SIG), "AIS SIG SVC," which specializes in IT Service Management. This SIG seems like the more "theory-centric" version of the itSMF.

This group will be at itSMF Fusion 2008!