Carlyn Chatfield, Manager – IT Technical communications at Rice University, has been using Confluence for their enterprise-wide wiki for a couple of years and presented a really nice poster display of their success with the tool. Their wiki is rooted in sharing IS-related information, but future expansions will include content from all departments.

Check out Rice University’s wiki implementation: https://docs.rice.edu/confluence/dashboard.action

Also, check out their wiki-related podcasts: http://itpodcasts.rice.edu/

To our knowledge there has not been a comprehensive survey performed on Universities that have an active ITSM program. Here is a list of the Universities we know to have implemented ITSM--leave a comment on this page if you know of others!