In spring 2008, I took the ITIL v2: Release & Control course from Global Knowledge.  Our department is about to move off campus, so in packing I found my notes from that class.  Here's a summary of the class:

Configuration Management

Configuration items are

• Used to deliver a service
• Uniquely identifiable
• Manageable
• Configurable

You need to understand a CI's scope and detail.

Configuration management activities:

Today Jack Probst presented to the itSMF Higher Education Special Interest Group (SIG). The presentation is to be posted on the SIG web site. The CMDB and the service catalog are very closely related. The CMDB starts with services anyways, and the service catalog is the list of services. Potential service catalog categories:

• Application Based Services (e.g. Customer Support Services)
• Hosting Services (e.g. Data Center services)
• Desktop Services (e.g. mobile devices)
• Shared Services (e.g. data LAN)
• IT Professional Services (e.g. Service Management, Procurement)

Below are notes from today's itSMF USA Higher Education SIG round table conversation.

The itSMF USA Higher Education SIG is holding its first meeting today. We are attending virtually.

David Cannon, one of the authors of Service Operation, presented on "ITSM on a Shoestring."

He talked about how IT cost cutting can be misdirected, such as how IT shops are now running into "virtualization sprawl" from virtualizing servers for immediate cost without considering the longer-term costs of managing virtual machines' configuration.

If you're going to itSMF USA Fusion 2008, they're holding the "3rd annual itSMF-USA Academic Forum" on the Saturday and Sunday before the conference begins.

Service Asset and Configuration Management

ITIL v3 expanded on the ITIL v2 concept of Configuration Management, creating a larger process called "Service Asset and Configuration Management."

Videos, Photos, and Presentations