This week I have been taking the Operational Support and Analysis support ITIL capability module class from taruu.com. This class essentially covers Service Operation. Specifically, the main areas include event management, incident management, request fulfillment, problem management, access management, and the Service Operations functions such as the Service Desk.

One of the neat things about the second-level classes is that they can focus more on how to apply ideas. The class is primarily exercise-focused rather than lecture-focused: for example, we roleplay how you would talk with a CEO about Service Management. The classes are almost as much about leadership and presentation as they are about the material.

Have you heard the "ITIL" buzz word and want to know more? Are you interested in ITIL and how it could benefit your organization? If you answered "yes" to any of the above questions ... then today is your lucky day! You are invited to participate in one of the upcoming ITIL v3 Foundations courses that Wake Forest University will offer:

• July 14-16, 2009
• October 27-29, 2009
• February 2-4, 2010

Please go to the class description page for more information and to register.

Tomorrow through Thursday we will be holding ITIL v3 foundations training. Seven people from WFU's Reynolda Campus Information Systems and seven people from outside the department will be attending!

I've updated the instructions on how to get to the conference room.

We are tentatively scheduling another training session for April 7-9; please contact me, John Borwick, if you're interested!

Class Summary

Have you heard the "ITIL" buzz word and want to know more?  Are you interested in ITIL and how it could benefit your organization?

If you answered "yes" ... then today is your lucky day!   You are invited to participate in one of the upcoming ITIL v3 Foundations courses that Wake Forest University will offer.

If you are able to come to Wake Forest University, we will be holding our first ITIL v3 Foundations training on February 24-26, 2009.

This training is only for University faculty, staff, and students, and will be an extremely good value. Just let me know, borwicjh@wfu.edu, if you're interested!

Right before we left for break Dec 19, we found out that Wake Forest University is now an official "Accredited Training Associate (ATA)" and can now teach ITIL v3 Foundations classes! We are even listed on the Loyalist list of training providers for ITIL v3 Foundations!

ITIL course accreditation is a little complicated. :-) To offer accredited training, an organization must become an "Accredited Training Organization (ATO)," or become an associate to an existing ATO. Each trainer must also become an "Accredited Trainer (AT)."

A couple of months ago, we teamed up with taruu, a great group of people and an ATO. We are now an ATA for taruu. Part of our deal is that we can offer academic discounts on ITIL v3 Foundations training! Let me know if you're interested!