Predecessors/Before You Begin

Before you begin, you will need some form of change management, so that procedures can be ratified. Stakeholders need to agree on how procedures are approved.

Also, consider creating a "procedure procedure" that defines how procedures are created, modified, and removed. For example you may wish to have a step where procedures are reviewed for style, before they are approved.

Writing Procedures

ITSM best practices are predicated around written processes. These written procedures allow IT departments to have a standard, defined method of performing tasks. However, when it comes to the actual act of writing procedures, there's not much material available.