Three presentations submitted by Wake Forest University IS staff have been selected for the 2009 EDUCAUSE SE Conference in Atlanta, GA on June 1-3:

“Sustainable Governance: Transforming IT from an oral to a written culture” will be presented by John Borwick and Jim Love discussing the value of establishing a formalized management process for departmental governing documents.

If you're going to itSMF USA Fusion 2008, they're holding the "3rd annual itSMF-USA Academic Forum" on the Saturday and Sunday before the conference begins.

Predecessors/Before You Begin

Before you begin, you will need some form of change management, so that procedures can be ratified. Stakeholders need to agree on how procedures are approved.

Also, consider creating a "procedure procedure" that defines how procedures are created, modified, and removed. For example you may wish to have a step where procedures are reviewed for style, before they are approved.

Writing Procedures

ITSM best practices are predicated around written processes. These written procedures allow IT departments to have a standard, defined method of performing tasks. However, when it comes to the actual act of writing procedures, there's not much material available.