Cross-posted to http://www.educause.edu/blog/borwick/SummaryOutsourcingEMailandOthe/173071.

Kyle Johnson from Guilford College and Charles Slack from Norfolk State University gave this presentation on "Outsourcing Email and Other Applications."

Below are notes from today's itSMF USA Higher Education SIG round table conversation.

Several bodies of knowledge include information about how to select vendors for providing services:

• PMBOK v3 chapter 12, "Project Procurement Management"
• COBIT AI3.1 "Technological Infrastructure Acquisition Plan," AI5.1 "Procurement Control," and DS2 "Manage Third-party Services"
• ITIL v3 Supplier Management

However, the most thorough body of knowledge we've found so far is Carnegie Mellon's "IT Services Qualification Center." They have created "eSCM-CL," a capability model for client organizations interested in "eSourcing."